Shika Help Centre

Verify your Identity

You might have to verify your identity before you can complete a request transaction with Shika.


To verify your identity, go to, or:


  • Sign in to Shika.
  • In the Verify identity section, tap Verify identity.
  • Enter the requested information.
  • Tap Verify identity. You may be asked for more information, if needed.

We ask for this information because financial regulations require payment providers to take steps to verify their customers’ identities.