Frequently Asked Questions

The Shika app is available for Android phones running KitKat (4.4) or higher.

Once an email address has been verified, it cannot be changed. This is so because of security purposes.

Exit the app, give it a few minutes and launch it again. If the app keeps crashing please contact us on care@shika-app.com or through the HELP option in the app

Contact our customer care team with a screenshot of the Mpesa transaction message on care@shika-app.com or through the HELP option in the app

As per now we do not have a deactivate option. However, we are currently developing a feature that will enable you to deactivate your account and delete account details. In the meantime we promise to uphold all customer protection laws and not distribute your data to any third party entity.

The app doesn’t verify a client’s number only if the number already exists in the system or there is a system error. In the case that there is a system error, give it a few minutes and try the process again. If it is still not verified kindly contact our customer care team for assistance on care@shika-app.com or through the HELP option in the app.

Email: care@shika-app.com

By messaging us through the HELP option in the app when you click on the PINK button

Inbox or Direct Message (DM) us your message through Facebook and Twitter respectively

For loan limit increase, the system continuously assesses your new credit limit every month depending on how many loans you’ve borrowed and how well you’ve repaid them.

This means that our loan account is low on money hence you as a client can’t be able to access any loans as we transfer funds to our loan account.

The app doesn’t verify a client’s number only if the number already exists in the system or there is a system error. In the case that there is a system error, give it a few minutes and try the process again. If it is still not verified kindly contact our customer care team for assistance on care@shika-app.com or through the HELP option in the app.

Once you enter the wrong one 3 times it will ask you if you have forgotten your password. Click Yes. It will request you to enter the email where the code will be sent (remember to use the one you put during registration). Then check your email account’s inbox, spam and junk mail folders for an email with the Temporary PIN and use it to log in and create a new password.

If you are already logged in and would like to change your PIN. Go to settings option in your Shika App and select change PIN.

Check that you are using the correct registered log in details and that you are connected to a stable internet network. If you still are unable to log in after checking the above, kindly send us the screenshot of the error message you are receiving to our customer care team for assistance on care@shika-app.com or through the HELP option in the app

Exit the app, give it a few minutes and launch it again. If the app keeps crashing please contact us on care@shika-app.com.

This might be as a result of:
i) The Mpesa system being slow or is down. Once MPESA services are back up, the amount borrowed will reflect in your account shortly. We will also notify you if there is an Mpesa breakdown
ii) If your loan still has not reflected in your Mpesa account 30 minutes from the time you requested it, kindly contact the Shika customer care on: care@shika-app.com
iii) Your internet connection might have timed out when requesting for a loan. Kindly check that you are connected to the internet and retry.

Kindly contact the Shika customer care on: Email: care@shika-app.com so that we can rectify the situation.

You can only change an email address that has not been verified with the following process;

Click on loan request icon and a pop message will appear asking you to verify your email address to proceed, then click on the field with the email address and change it but if the message on the screen states that that you enter the verification code yet you want to change your email, then click on RESEND and it will take you back to a screen where are able to change the email address. Remember to check that you have put in the right email.

Kindly please check that you have put in the right email and check both your inbox and spam folder of your email address for the verification code email. Open the email and scroll down to view your code.

If it’s the log in password, once you enter the wrong one 3 times it will ask you if you have forgotten your password. Click Yes. It will request you to enter the email where the code will be sent (remember to use the one you put during registration). Then check your email account’s inbox, spam and junk mail folders for an email with the Temporary PIN and use it to log in and create a new password.

To remove your account, kindly contact us on care@shika-app.com to assist.

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